Frequently Asked Questions
PLACING AN ORDER
Please review all information carefully before placing your online order. No changes to your order will be made once it has been placed. You will receive an order confirmation via email within 24 hours of placing your online order. If you do not receive your order confirmation, please contact Customer Service at email@example.com
You will also receive a shipping confirmation via email when your order has shipped from our warehouse. It will contain information to track your order. All orders are shipped via UPS or FED EX. If it has been more than a few days since entering your order and you have not yet received your shipping confirmation, please contact Customer Service at firstname.lastname@example.org
We accept Visa, MasterCard, Discover, American Express, and JCB.
Your credit card will only be charged once your order has shipped.
Sales tax will be charged for orders shipped to / within California.
30 DAY RETURN POLICY / PROCEDURE
If you are not satisfied with your ANETIK online purchase, you may return some or all items in your order for a full refund within 30 days of the original purchase date.
You may also return product for size exchange. Size exchanges may only be requested for the exact style and color combination originally ordered.
To return an ANETIK online purchase, please email the following information regarding your return to email@example.com
- Email Subject: ANETIK RETURN
- Your Order #
- Style name of your product: (Example) All Day - Longsleeve
- Reason for Return: (Example) Wrong Size
- Action Requested: (Example) Exchange for XL
Once your email is received we will reply with a Return Authorization and Shipping instructions. All returned Product must be returned UNUSED and in its original packaging. Please pack the product appropriately to ensure it is not damaged in transit. If you have any further questions, please contact Customer Service at firstname.lastname@example.org
HOW SHOULD I CARE FOR MY ANETIK PRODUCTS?
You can help maximize the natural product life of your product by:
- Rinsing your product after each use with fresh water.
- Hanging your product to dry inside-out on a plastic or wooden hanger in the shade.
- Occasionally rinsing your product in non-bleach, mild laundry detergent sudsy water.
- Avoiding heating or folding your product (that includes leaving it in a crumpled heap in the back of your car).
- All ANETIK products should never be ironed or put in a dryer on high heat.
MY STORE IS INTERESTED IN BECOMING AN AUTHORIZED ANETIK DEALER. HOW DO WE DO IT?
We appreciate to opportunity to build relationships with new retailers. If you are interested in becoming a dealer of ANETIK products please email your business name, website, and contact info to email@example.com // We look forward to meeting you!
ANETIK WARRANTY POLICY
At ANETIK we pride ourselves on the highest quality construction and fit. The following warranties apply under normal recreational use and proper care, on materials and workmanship from the original purchase date:
ANETIK UV Performance and Accessories: 3 MONTHS from original purchase date.
ANETIK is the only party authorized to determine warranty eligibility. Submitting a warranty claim does not guarantee repair or replacement. Product sent to us for warranty will be evaluated for repair (or replacement) at ANETIK’s discretion.
The following circumstances will not be covered under warranty:
- Repairs, or alterations, to any area of the product done or attempted by anyone other than an authorized ANETIK repair facility.
- Products classified as seconds, samples, or used.
- Damage from sunlight, chlorine, improper recreational use or care, or and damage beyond the product's natural life expectancy.
- Warranty claim requests without valid proof of purchase.
- Products over 3 months from original purchase date.
IS YOUR SITE SECURE?
Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Most browsers will show a lock icon in the bottom status bar on secure pages. Look for this icon on any Web page that asks for your personal information. To further ensure your security, we use state of the art SSL (Secure Sockets Layer) encryption to protect your personal information from unauthorized use.
ANETIK Contact Info
Email: Please send all Online Order / Retail / General Inquiries to Info@Anetik.com
Take care, see ya out there!