Frequently Asked Questions
PLACING AN ORDER
Please review all information carefully before placing your online order. No changes to your order will be made once it has been placed. You will receive an order confirmation via email within 24 hours of placing your online order. If you do not receive your order confirmation, please contact Customer Service at support@anetik.com
You will also receive a shipping confirmation via email when your order has shipped from our warehouse. It will contain information to track your order. All domestic orders are shipped via USPS, UPS or FedEX. International orders are shipped flat rate via FedEx. If it has been more than a few days since entering your order and you have not yet received your shipping confirmation, please contact Customer Service at support@anetik.com
PAYMENT METHODS
We accept Visa, MasterCard, Discover, American Express, and JCB.
Your credit card will only be charged once your order has shipped.
Sales tax will be charged for orders shipped to / within California.
RETURN POLICY / PROCEDURE
DOMESTIC (U.S.) RETURNS & EXCHANGES:
If you are not satisfied with your ANETIK online purchase, you may return or exchange some or all items in your order for a full refund within 30 days of the original purchase date.
To return an ANETIK online purchase, please follow this link to our RETURNS & EXCHANGES portal powered by REDO.
What is Redo?
Redo is an optional add-on available at checkout that provides both free return shipping and package protection for your order. By purchasing Redo with your order, you will receive Free Return Shipping – If you need to return an item for an exchange, refund, or store credit, your return shipping label is covered.
Free Returns with Redo
When you opt-in for Redo at checkout, your return shipping label is included, allowing you to return any eligible item(s) for FREE within our return policy guidelines.
- If you do not purchase Redo, you can still return your items, but you will be responsible for the cost of the return shipping label.
- Redo applies to all items in your order—you do not need to purchase it for each item.
- Returns must be initiated within the return window and items must be in new, unworn, and unwashed condition with all original tags attached.
- Final-sale and discounted items are not eligible for returns.
If you have any further questions, please contact Customer Service at support@anetik.com
INTERNATIONAL ORDERS:
Customers outside the U.S. will be responsible for return shipments & costs.
To return an International ANETIK online purchase, please email the following information regarding your return to support@anetik.com
- Email Subject: ANETIK RETURN
- Your Order #
- Style name of your product: (Example) Low Pro Tech L/S
- Color:
- Size:
- Reason for Return: (Example) Wrong Size
All returned Product must be returned UNUSED and in its original packaging. Please pack the product appropriately to ensure it is not damaged in transit. If you have any further questions, please contact Customer Service at support@anetik.com
HOW SHOULD I CARE FOR MY ANETIK PRODUCTS?
You can help maximize the natural product life of your product by:
- Rinsing your product after each use with fresh water.
- Hanging your product to dry inside-out on a plastic or wooden hanger in the shade.
- Occasionally rinsing your product in non-bleach, mild laundry detergent sudsy water.
- Avoiding heating or folding your product (that includes leaving it in a crumpled heap in the back of your car).
- All ANETIK products should never be ironed or put in a dryer on high heat.
MY STORE IS INTERESTED IN BECOMING AN AUTHORIZED ANETIK DEALER. HOW DO WE DO IT?
We appreciate to opportunity to build relationships with new retailers. If you are interested in becoming a dealer of ANETIK products please email your business name, website, and contact info to support@anetik.com // We look forward to meeting you!
ANETIK WARRANTY POLICY
At ANETIK we pride ourselves on the highest quality construction and fit. The following warranties apply under normal recreational use and proper care, on materials and workmanship from the original purchase date:
ANETIK UV Performance and Accessories: 3 MONTHS from original purchase date.
ANETIK is the only party authorized to determine warranty eligibility. Submitting a warranty claim does not guarantee repair or replacement. Product sent to us for warranty will be evaluated for repair (or replacement) at ANETIK’s discretion.
The following circumstances will not be covered under warranty:
- Repairs, or alterations, to any area of the product done or attempted by anyone other than an authorized ANETIK repair facility.
- Products classified as seconds, samples, or used.
- Damage from sunlight, chlorine, improper recreational use or care, or and damage beyond the product's natural life expectancy.
- Warranty claim requests without valid proof of purchase.
- Products over 3 months from original purchase date.
IS YOUR SITE SECURE?
Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Most browsers will show a lock icon in the bottom status bar on secure pages. Look for this icon on any Web page that asks for your personal information. To further ensure your security, we use state of the art SSL (Secure Sockets Layer) encryption to protect your personal information from unauthorized use.
ANETIK Contact Info
Please send all Online Order / Retail / General Inquiries to:
Email: Support@ANETIK.com
Phone: 949-388-1973
Address: 1021 Calle Recodo - Suite B, San Clemente, CA 92673
Take care, see ya out there!
